Telehealth Support FAQs

Telephone appointments

Research shows that once the technical aspects of set-up are completed, telephone appointments tend to be similar to traditional face-to-face ones.

What will I need for a telephone appointment?

For all the information you will need, click this link

What to expect during a telephone appointment

For all the information you will need, click this link

How do I communicate during a telephone appointment?

Video appointments

Research shows that once the technical aspects of set-up are completed, video appointments tend to be similar to traditional face-to-face ones.

What will I need for a video appointment?

For all the information you will need, c lick this link

Do I have to download Teams?

Yes

How to make sure my device works before my video appointment?

Starting your video appointment

What to expect during a video appointment?

How do I communicate during a video appointment?

General Questions

How do I let the health professional know that I’m listening during my video appointment?

Can I get a telephone or video appointment?

What if I change my mind about a telephone or video appointment?

Is telephone or video appointment safe and secure?

What happens if something goes wrong during the appointment?

What if I need an interpreter?

What happens if there is technical problem?

How do I make sure I capture important information?

How can my health professional provide a physical examination?

As your health professional will not be able to examine you by video, sometimes you may be asked to examine yourself. Here are some tips:

How should I set up my room to help a physical examination?

What happens if I am asked to do an examination myself during a video appointment?

What happens at the end of a telephone or video appointment?

The final moments of a telephone or video appointment are usually different from an in-person one. In an in-person appointment, the health professional might stand up and accompany you to the door before shaking hands and saying goodbye. In a telephone or video appointment, you both need to find other ways to end your conversation. Here are some ideas:

What if there is something I have not understood?

How do we end a telephone or video appointment?

How do I get help?