Visiting Auckland ABI Intensive Inpatient & Residential Disability Services – under COVID-19 RED

Thank you to all friends and whānau for your continued understanding whilst we have COVID-19 restrictions in place. As you may know, Auckland is at RED of the new traffic light system. This is because there is still a lot of community transmission in Auckland.

ABI will still need to control who is coming in and out of our facilities as visiting ABI services increases the risk of viral spread to all of our clients and staff.  ABI does remain COVID-19 free and it is important we do everything to remain this way in order to protect all our clients and staff.  

Visiting ABI facilities in Auckland

Under RED guidelines ABI can now support scheduled and planned visits to your loved ones from 2 nominated visitors.  Visiting whānau members must be:

  • fully vaccinated;
  • show their vaccine pass; 
  • pass a health screening and 
  • wear a mask at all times when at ABI.  

Please continue to prioritise contact with your loved one by video or phone in preference to physical visits.  

If you are planning to visit, be advised of the following:

  1. Unfortunately due to government restrictions with the Auckland border, we can only accept visitors who are in Auckland.  This will change when the Auckland border opens on the 15th December and we can welcome those from out of Auckland. 
  2. You must be prepared to wear a mask at all times. No exceptions.
  3. Visits will take place in the client’s room.
  4. Whānau are unable to participate in the client’s therapy session while Auckland is at Red (this allows us to manage physical distancing for everyone).
  5. Visits to Auckland Intensive Services at Ranui, can only occur Monday to Sunday between 10am to 4.30pm.
  6. Visits to Auckland Residential Disability Services Houses can only occur Monday to Sunday between 9.30am to 12.30pm or 3pm-6.30pm.
  7. You must phone, at least one working day prior, of your visit and book in your visiting time – there will be limited availability. Please call within business hours Mon-Fri.
  8. Visiting Options are as follows:
    1. Two nominated visitors from the client whānau can visit at a time.
    2. Client can have one visit per day.
    3. Visitors must be over 12yrs of age and must be fully vaccinated.  
  9. If nominated whānau visiting or anyone in the visitor’s bubble, has any cold or flu like symptoms such as; headache, sore throat, temperature, runny nose, sneezing, cough, upset stomach, or shortness of breath or if have had contact with suspected or known cases of COVID-19, or waiting COVID test results, they must inform us and must not visit. 
  10. Visits must be kept to 90 minutes from arrival to departure of the service, to allow others to visit their loved ones.
  11. You must maintain a 2 metre distance from the person you are visiting.  This means no touching of the person including in greeting or leaving. 
  12. You must try to maintain a 2 metre distance from ABI staff, other ABI clients or visitors, for the visit with the exception of the arrival process 
  13. To book a visit please call during business hours.  

The booking process includes answering some health screening questions and agreeing to the process for entry including screening on arrival to the service. These questions will be asked for each booking. 

  1. Please arrive at the agreed date and time. 

Booking for Auckland Intensive Inpatient Services at Ranui:

Auckland keyworker: Tracy – 021 277 1300

Booking for Auckland Residential Disability Services:

Reception: (09) 826 4004 (option 2)

It is important you inform us immediately should you experience any flu like symptoms such as; sore throat, temperature, runny nose, sore tummy, cough or shortness of breath or if anyone in you come in contact with is diagnosed as suspected or confirmed COVID-19.

We will keep you updated via the website and our social media pages as the COVID-19 traffic lights change and or the Auckland Public Health, Ministry of Health and Government advice is updated. Thank you for your continued understanding as ABI facilitates visiting in the safest manner possible for your loved ones during this COVID-19 pandemic.