Visiting ABI at COVID-19 ORANGE

Thank you to all friends and whānau for your continued understanding whilst New Zealand has COVID-19 restrictions in place and is at ORANGE of the COVID Protection Framework (the traffic light system).    

ABI is constantly reviewing our visiting protocols in line with current public health and Ministry of Health guidelines.  ABI does need to control who is coming in and out of our facilities as visiting ABI increases the risk of COVID to all of our clients, some of whom are extremely vulnerable and our critical health staff.   

Please note, ABI has a preference for visitors to be fully vaccinated, however we will allow visits from non-vaccinated whānau and ABI will provide services to unvaccinated clients.  We will take all necessary infection control measures to ensure the safety of other ABI clients and ABI staff.

Visiting ABI facilities in Auckland or Wellington

ABI can support scheduled and planned visits to your loved ones from 2 nominated visitors, with two members visiting at a time.  Visiting nominated whānau members must be:

  • pass a health screening;
  • have a negative RAT prior to entering ABI’s buildings (ABI will administer this for you when you arrive); 
  • wear an ABI supplied mask or other PPE as directed, at all times when at ABI.  

Please continue to prioritise contact with your loved one by video or phone in preference to physical visits.  

If you are planning to visit, be advised of the following:

  1. You must be prepared to wear an ABI supplied mask or other PPE as appropriate at all times. No exceptions.
  2. Visits will take place in the client’s room and outside.
  3. Please advise when booking, if you intend to bring a child.
  4. Whānau are unable to participate in the client’s therapy session at the moment (this allows us to manage physical distancing for everyone).
  5. If nominated whānau visiting or anyone in the visitor’s bubble, has any cold or flu like symptoms such as; headache, sore throat, temperature, runny nose, sneezing, cough, or shortness of breath or if have had contact with suspected or known cases of COVID-19, or is waiting for a COVID test result, they must inform us and must not visit
  6. Visit duration will be advised at time of booking in order to allow others to visit their loved ones.
  7. You must maintain a 2 metre distance from ABI staff, other ABI clients or visitors, for the visit with the exception of the arrival process.
  8. To book a visit please call during business hours at least one day prior to the visit.  Please call within business hours Mon-Fri.  

The booking process includes answering some health screening questions and agreeing to the process for entry including screening and testing on arrival to ABI.  These questions will be asked for each booking. 

  1. Please arrive at the agreed date and time. 

Booking for Auckland Intensive Inpatient Services at Ranui: Auckland keyworker: Tracy – 021 277 130 or Kalesita – 021536623

Booking for Auckland Residential Disability Services: Reception: (09) 826 4004 (option 2) – Kristen

Booking for Wellington Intensive Inpatient Services at Kenepuru: Reception:  (04) 2370128 Teresa

If you have any concerns about visits and the ABI requirements and would like to speak to a Manager in order to discuss your needs, please ask Tracy, Kristen or Teresa to organise this for you.   


It is incredibly important you inform us immediately should you experience any flu like symptoms such as; sore throat, temperature, runny nose, cough or shortness of breath or if anyone in you come in contact with is diagnosed as suspected or confirmed COVID-19 case. 

We will keep you updated via the website and our social media pages as the COVID-19 settings change and or the Government and Ministry of Health advice is updated. Thank you for your continued understanding as ABI facilitates visiting and services in the safest manner possible for your loved ones during this COVID-19 pandemic.