Update: Visiting under COVID-19 pandemic restrictions under COVID-19 Alert Level 2 for Wellington

Thank you to all friends and family/whānau for your continued understanding whilst we have COVID 19 pandemic restrictions in place. 

We are carefully expanding visiting procedures in a controlled manner to maintain a safe environment for our at-risk patients.  This means we will still need to control traffic in and out of our facilities as people coming in and out of ABI services increases the risk of viral spread to all of our clients and staff.  ABI does remain COVID-19 free and it is important we do everything to remain this way in order to protect all our clients and staff.  

ABI Wellington Intensive and Level 2

From Wednesday 6th October, ABI Wellington Intensive site can further ease some visiting restrictions.  This includes increasing the amount of time per visit, and including those under 16yrs of age.  However we are asking that visitors must be vaccinated in order to further protect clients and staff.  

Please continue to prioritise contact by video or phone in preference to physical visits.  If you must visit in person, we have adjusted procedures to maintain safety for our at-risk patients in keeping with Ministry of Health guidelines.  

If you are planning to visit, be advised of the following:

  1. You must be prepared to wear a mask at all times. No exceptions.
  2. You will be asked about your vaccination status and to show evidence of your COVID-19 vaccination certificate
  3. Visits, due to staffing resources, can only occur Monday to Saturday between 10am to 4pm.
  4. Sunday visits can occur with prior arrangement 
  5. You must phone, at least one working day prior, of your visit and book in your visiting time – there will be limited availability. Please call within business hours.
  6. Visits can be up to 2 vaccinated whānau members and can be inside the ABI facility or outdoors in the garden or courtyard
  7. If the whānau visitor or anyone in the visitor’s bubble, present with any cold or flu like symptoms such as; sore throat, temperature, runny nose, cough or shortness of breath or if have had contact with suspected or known cases of COVID-19 they must inform us and must not visit. 
  8. Visits must be kept to a maximum of 2 hours from arrival to departure of the service, ideally shorter, to allow others to visit their loved ones – exceptions may be made for those travelling significant distances.
  9. You must maintain a 2 metre distance from the person you are visiting.  This means no touching of the person including in greeting or leaving. 
  10. You must try to maintain a 2 metre distance from ABI staff, other clients or whanau for the visit with the exception of the arrival process 
  11. To book a visit please call during business hours:  

Wellington Reception (04) 2370128

The booking process includes answering some health screening questions and agreeing to the process for entry including screening on arrival to the service.  This will be done on every occasion. 

  1. Please arrive at the agreed date and time. You will lose your place in the queue if you are late. On arrival (and on every occasion)
    1. remain in your vehicle and call the number you were given at the time of booking to inform the service you have arrived. This allows  for required physical distancing
    2. you will need to sign a short declaration of wellness as you can’t visit if you have any respiratory or cold like symptoms
    3. You be required to wash your hands prior to and following the visit and wear a mask during the visit (provided by ABI)
    4. You will need to provide evidence of your COVID-19 vaccination certificate
    5. Please note, clients are not able to go off-site, on home-visits or walks and there will be no overnight leave.

We regret that visiting isn’t available outside of our prescribed visiting times with exception made on a case by case basis of our few clients.  If you would like to visit outside the set visiting times please contact us so we can discuss the special circumstances that need to be considered. 

If you have any questions about this visiting policy and your eligibility to visit, please call the above number and ask to speak with ABI’s Nursing Services Manager in Wellington. ABI wants to facilitate visiting as much as we can and will work with you to determine the safest way to do this.  

It is important you inform us immediately should you experience any flu like symptoms such as; sore throat, temperature, runny nose, cough or shortness of breath or if anyone in you come in contact with is diagnosed as suspected or confirmed COVID-19.

Thank you for your continued understanding as ABI facilitates visiting in the safest manner possible for your loved ones during this COVID-19 pandemic.