Update: Visiting Auckland ABI Residential Services under COVID-19 Level 3 restrictions

Thank you to all friends and whānau for taking the time to read this. As you may know, following the Prime Minister’s update, Auckland remains at COVID-19 alert level 3.

ABI remains COVID-19 free and it is important we do everything to remain this way to protect all our clients and staff.  We thank our team of essential workers for the incredible work they are doing at this time to support clients and their colleagues and taking the necessary preventative infection control measures.

We are working to the Government, Auckland Public Health Unit and Ministry of Health advice to do what we believe is in the best interest of the clients and our team within our services to prevent COVID-19 getting into ABI.

Visiting Auckland Residential Disability Support Services 

ABI will retain its current visiting restrictions. Under Level 3 guidelines ABI’s Residential Houses can allow one nominated vaccinated visitor per client. The visitor needs to be the same person for all visits and must be fully vaccinated.To keep everyone (clients and ABI staff) safe, visitors must adhere to the following measures: –  

  1. You must wear a mask at all times. No exceptions.
  2. Visits, due to staffing resources, can only occur Monday to Sunday between 10am to 12 noon or 3pm-5pm.
  3. Due to restricted visitor numbers you must book ahead of time, to book you must phone, at least one working day prior to your visit and book in your visiting time. Thereis limited availability. Please call within business hours.
  4. Visiting is limited to one vaccinated person who can visit in indoor or outdoor spaces at ABI.  
  5. If the visitor or anyone in the visitor’s bubble, has any cold or flu like symptoms such as; sore throat, temperature, runny nose, cough or shortness of breath, sore stomach and/or vomiting or if have had contact with suspected or known cases of COVID-19 they must inform us and must not visit. 
  6. Visits must be kept to a maximum of 90 minutes from arrival to departure of the service, ideally shorter, to allow others to visit their loved ones during the next booked time – exceptions may be made for those travelling significant distances.
  7. You must try to maintain a 2 metre distance from the person you are visiting.  This means no touching of the person including in greeting or leaving. 
  8. You must try to maintain a 2 metre distance from ABI staff, other clients or whānau  for the visit with the exception of the arrival process 
  9. To book a visit please call during business hours:  

Auckland Reception (09) 826 4004 (option 2)

The booking process includes answering some health screening questions, providing evidence of your vaccination certificate and agreeing to the process for entry including screening on arrival to the service.  This will be done on every occasion (however we don’t need evidence of your vaccination certificate each time).

  1. Please arrive at the agreed date and time. If you are late or arrive at an unscheduled time, we cannot guarantee an extension of your visit.  
  2. On arrival (and on every visiting occasion)
    1. Come to the front door of the house and announce your arrival, ABI staff will meet you at the front door.  Please maintain physical distancing at all times on the site.  
    2. you will need to sign a short declaration of wellness as you can’t visit if you have any respiratory or cold like symptoms
    3. You be required to scan the QR Tracker at ABI, wash your hands prior to and following the visit and wear a mask during the visit (provided by ABI)
    4. You will be restricted to a specific area for the visit 
    5. Please note, clients are not able to go off-site, on home-visits, home leave or walks and there will be no overnight leave.

It is important you inform us immediately should you experience any flu like symptoms such as; sore throat, temperature, runny nose, cough or shortness of breath, stomach cramps or vomiting or you have been at an identified place of interest, or if anyone in you come in contact with is diagnosed as suspected or confirmed COVID-19.

If you have any questions about this visiting policy and your eligibility to visit, please call the above number and ask to speak with ABI’s Residential Services Manager. ABI wants to facilitate visiting as much as we can and will work with you to determine the safest way to do this.  

We will keep you updated via the website and our social media pages as the COVID-19 alert levels change and or the Auckland Public Health, Ministry of Health and Government advice is updated.