Update: Visiting ABI Intensive Services Auckland under COVID-19 Alert level 3

Thank you to all friends and whānau for taking the time to read this. As you may know, following the Prime Minister’s update, Auckland will remain at COVID-19 alert level 3. 

ABI does remain COVID-19 free and it is important we do everything to remain this way to protect all our clients and staff.  We thank our team of essential workers for the incredible work they are doing at this time to support clients and their colleagues and take necessary preventative infection control measures.

We are working to the Government, Auckland Public Health Unit, local DHB and Ministry of Health advice and do what we believe is in the best interest of the clients and our team within our services to prevent COVID-19 getting into ABI.

Visiting Intensive Inpatient Rehab Services at Ranui

ABI will retain current visiting restrictions.  ABI Auckland Intensive Services can allow one nominated visitor per client.  The visitor needs to be the same person for all visits, the visitor is not able to change. This person must be fully vaccinated. 

Please continue to prioritise contact with your loved one by video or phone in preference to physical visits.  

If you must visit in person, we have adjusted procedures to maintain safety for our at-risk patients in keeping with Ministry of Health guidelines.  If you are planning to visit, be advised of the following:

  1. Unfortunately due to government restrictions with the Auckland border, we can only accept visitors who are in Auckland 
  2. You must be prepared to wear a mask at all times. No exceptions.
  3. You will need to show evidence of your COVID-19 vaccination certificate.
  4. Visits, due to staffing resources, can only occur Monday to Friday between 10am to 4pm.
  5. You must phone, at least one working day prior, of your visit and book in your visiting time – there will be limited availability. Please call within business hours.
  6. Visiting is limited to one designated person per designated house at any one time. 
  7. If the designated visitor or anyone in the visitor’s bubble, has any cold or flu like symptoms such as; headache, sore throat, temperature, runny nose, sneezing, cough, upset stomach, or shortness of breath or if have had contact with suspected or known cases of COVID-19 they must inform us and must not visit. 
  8. Visits must be kept to a maximum of 60 minutes from arrival to departure of the service, ideally shorter, to allow others to visit their loved ones.
  9. You must maintain a 2 metre distance from the person you are visiting.  This means no touching of the person including in greeting or leaving. 
  10. You must try to maintain a 2 metre distance from ABI staff  and other clients/visitors for the visit with the exception of the arrival process 
  11. To book a visit please call during business hours:  

Auckland keyworker: Kalesita 021 536 623

The booking process includes answering some health screening questions and agreeing to the process for entry including screening on arrival to the service.  This will be done on every occasion. 

  1. Please arrive at the agreed date and time. Please ring the ABI reception
    09 831 0070
    On arrival (and on every occasion)
    1. remain in your vehicle and call 09 831 0070 to inform the service you have arrived. This allows for required physical distancing
    2. you will need to sign a short declaration of wellness as you can’t visit if you have any respiratory or cold like symptoms
    3. You be required to scan into ABI, wash your hands prior to and following the visit and wear a mask during the visit (provided by ABI)
    4. You will be restricted to a specific house or outdoors area for the visit 
    5. Please note, clients are not able to go off-site, on home-visits or walks and there will be no overnight leave.

It is important you inform us immediately should you experience any flu like symptoms such as; sore throat, temperature, runny nose, sore tummy, cough or shortness of breath or if anyone in you come in contact with is diagnosed as suspected or confirmed COVID-19.

If you have any questions about this visiting policy and your eligibility to visit, please call 09831 0070 and ask to speak with ABI Auckland Intensive Nursing Services Manager.  ABI wants to facilitate visiting as much as we can and will work with you to determine the safest way to do this.  

Thank you for your continued understanding as ABI facilitates visiting in the safest manner possible for your loved ones during this COVID-19 pandemic.        

We will keep you updated via the website and our social media pages as the COVID-19 alert levels change and or the Auckland Public Health, Ministry of Health and Government advice is updated.